Disclaimer

URL: hotel-roosevelt.com

Company, organization: Hôtel Le Roosevelt

Registered Offices:

Hotel Le Roosevelt

48, Rue de Sèze

69006 Lyon – FRANCE

Tel: +33 4 78 52 35 67

Fax: +33 4 78 52 39 82

info@hotel-roosevelt.com

Shared capital: 100 000 Euros

RCS : 421 064 411

SIRET: 421 064 411 000 18

VAT number: FR 75 421 064 411

Purpose of site: Promotion of the establishment

Director of publication, legal representative: M. Laurent JAUMES

Responsable éditorial : M. Laurent JAUMES

Photography: Alexandre Moulard – Du lait pour les fées et Grégory Picout

Web hosting : Society IDEAL-COM Interactive

Host : Society OVH

The head office : 2, rue Kellermann – 59100 Roubaix – France

The site presents:

Informative content

A collection of personal data online

Data Protection Act: the site is subject to a declaration to the Commission Nationale Informatique et Liberté. You have the right to access, modify, rectify and delete data concerning you (art. 34 of the “Informatique et Libertés” law). To exercise this right, please contact: info@hotel-roosevelt.com

Ownership: The site and the information it contains are protected by French intellectual property law and by international conventions. Except for use in the family circle or private use, the site and no element of its content may be reproduced, republished, transcribed, modified or retransmitted without the prior authorization of the beneficiaries.

Proposal for the ‘Privacy’ section for partner entities of the programme (11-09-2020)

  • Processing Manager
    Your personal data Processing Manager is:
    Hôtel Le Roosevelt, M. Laurent JAUMES, 48 rue de Sèze, 69006 LYON, France;
    Certain services are subcontracted to the following companies:
    • Operational data utilization and customer knowledge (email campaigns)
      • ONLYLYON Tourisme et Congrès
        Place Bellecour, BP 2254, 69214 Lyon Cedex 02, France
        Manager Virginie Carton, CEO
        N° SIRET : 779 832 252 00018
    • Technical services (hosting, deduplication, data quality assurance, aggregation, anonymization, etc.)
      • ONLYLYON Tourisme et Congrès
        Place Bellecour, BP 2254, 69214 Lyon Cedex 02, France
        Manager Virginie Carton, CEO
        N° SIRET : 779 832 252 00018
      • DATASULTING
        145 Rue Jérémy Bentham, 34470 Pérols, France
        Responsable M Gael Philippe, President
        N° SIRET : 793 846 247 00047

    In accordance with Article 28 of the GDPR, these service providers are bound by strict confidentiality clauses, which forbid them from using the data entrusted to them for any purposes other than those stipulated in the service agreement and which require them to implement technical and organisational measures that satisfy personal data protection and security requirements.

  • Purpose of processing
    The collection and processing of your personal data:
    • are done within the framework of the performance of the agreement that you are a party to (management of contracts, orders, deliveries and invoices, accounting, and, in particular, management of customer accounts, handling of complaints, etc.)
    • also serve the purpose of pursuing our legitimate interest in developing a commercial approach that involves informing you, unless you express your objection thereto, of our products and services, promoting them, and giving you access to preferential offers (management of technical operations to prospect, standardize, enhance and deduplicate data, to select persons to carry out loyalty-building, prospecting, surveying, product testing and promotional actions, to develop business statistics, etc.). Some of these operations rely on subcontracted service providers, which act in compliance with article 28 of the GDPR.

    We participate in a partnership with various tourism stakeholders in the destination, the purpose of which is to share our customer knowledge, coordinate our communication actions, and build the loyalty of our customers. The partners of this programme are the following entities:

    • Rhônexpress
    • AccorHotels Group
    • Groupe Arteloge Hôtels
    • Groupe Authentik Hôtels
    • Groupe EHotels
    • Hôtel Globe & Cecil
    • Hôtel Le Roosevelt
    • Lyon City Tour
    • Les Bateaux Lyonnais (groupe Lavorel)
    • Salon Piscine Global (GL Exhibitions)
    • Salon Pollutec (Reed Exhibitions)
    • Musée des Confluences
    • Le Grand Réfectoire
    • Hard Rock Café

    axime, 10:44 The details of the project and the updated list of partners are available on this page : www.lyon-france.com/onlylyon-experience
    Within the framework of this partnership, we entrust various customer knowledge and customer relationship management services to our subcontractor ONLYLYON (Place Bellecour, BP 2254, 69214 Lyon Cedex 02 – France).
    The aim of customer knowledge is to improve knowledge and understanding of the behaviour of visitors to the Lyon metropolitan area. This is done in order to improve the welcome they are offered in our territory, to communicate more effectively with them (e.g. to avoid them receiving three similar communications from different tourism stakeholders in Lyon over the same period) and to offer them a visitor experience that is as relevant and personalized as possible. Data used as part of customer knowledge processing are anonymized. Furthermore, it is forbidden to include external data from service providers that are not members of the partnership in the processing of customer knowledge. This partnership does not provide for the exchange or transfer of data between the partners in any way.
    The aim of management of the customer relationship throughout the year and during the stay is to enable tourism-related and non-commercial communication on behalf and in the name of all the partners of the project. Management of the customer relationship throughout the year and during the stay is done either using all of the partner files for the purpose of promoting the destination, or on behalf of a particular partner, in which case only the customer file of that partner will be used.

  • Data collected
    For the needs of processing, the purposes of which are described in section 2, the following data are collected and processed:
    • Identity: title, surname, given names, address, telephone number (landline and/or mobile), fax number, electronic mail addresses, date of birth, internal processing code enabling customer identification;
    • Data related to payment means: bank details, cheque number, bank card number, bank card expiry date;
    • Transaction-related data, such as the transaction number, and details regarding the purchase, subscription, good or service;
    • Family, economic and financial situation: marital status, number of people in the household, number and age of children in the household, profession, field of activity, socio-professional category, presence of pets;
    • Data related to tracking of the commercial relationship: documentation requests, test requests, product purchased, service or subscription signed up to, quantity, amount, frequency, delivery address, history of purchases and services provided, product returns, origin of sale (salesperson, representative, partner, affiliate) or of the order, correspondence with the customer and after-sales service, exchanges and comments of customers and prospects, person(s) in charge of the customer relationship;
    • Data related to invoice payments: means of payment, discounts granted, receipts, balances and outstanding amounts;
    • Data related to the selection of people to carry out loyalty-building, prospecting, surveying, product testing and promotional activities;
  • Data recipients
    The recipients of your personal data are our own management teams, as well as those of our subcontracted service providers.
  • Retention period
    Customers’ personal data that is collected for the purpose described in section 2 are kept for a period of 5 (five) years as of the end of the commercial relationship. This period takes into account the stay cycle generally observed in tourist visits.
    Data that make it possible to provide evidence of a right or contract, or that are kept in order to fulfil a legal obligation, may be kept for a longer period and be archived in accordance with applicable legal provisions (in particular those set out in the French Code of Commerce, the French Civil Code and the French Consumer Code).
    Personal data related to a prospect that is not a customer may be kept for a period of 3 (three) years as of their collection by the Processing Manager or as of the last contact made by the prospect (such as a documentation request, for example).
  • Right to access and right to object
    In view of the legal provisions set out in articles 38, 39 and 40 of the Loi Informatique et Libertés (French Data Protection Act), you have a right to access, rectify and object, on legitimate grounds, to the collection and processing of your personal data.
    The right to access can be exercised by sending a letter to the following address: ONLYLYON Tourisme et Congrès, à l’attention du Délégué à la Protection des Données, Place Bellecour – BP 2254 – 69214 LYON CEDEX 02, France
    In certain circumstances, refusal to provide the necessary information, such as that mentioned in section 3, may make it impossible to register you as a customer, and to carry out the sales contract for the product or service, and, as a result, oblige the customer to abandon their purchase.
    Your data may be used for the purposes of electronic commercial communication, by email or by SMS, from us and related to products or services that are similar to those that you have acquired or to which you have subscribed. Your data may also be used by our subcontractor ONLYLYON (Place Bellecour, BP 2254, 69214 Lyon Cedex 02 – France) for the purposes of sending, in our name and on our behalf, by email or by SMS, messages providing information about events in the destination (newsletter).
    In accordance with applicable legal provisions, you may object to receiving this type of communication when your personal data is collected and on all appropriate media (booking, contract, registration, online form, etc.). You may also exercise your right to object subsequently by using the ad hoc link provided at the bottom of the page of each message sent.

 

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